H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
Season Customer Service
What you'll do…
100% WORK FROM HOME OPPORTUNITY
H&R Block, the world’s leader in tax preparation services, is looking for a Customer Service agent – DIY Retention – Seasonal. We offer shift differential pay for mid, evening and weekend shifts.
Associates are eligible for additional monthly and end of season incentives by exceeding performance standards. Details of both incentives to be provided during onboarding.
Day to Day, You'll…
The Customer Service agent – DIY Retention seasonal associate provides advanced client support by communicating via phone, email or chat with external clients requiring assistance of information on the DIY online and software tax products.
- Interpret clients’ needs, utilize software solutions and troubleshooting skills to identify practical solutions.
- Utilize software solutions, knowledge base, and computer systems to resolve and track user incidents.
- Identify potential security issues and escalates issues appropriately to business partners, including partnering with developers and other lines of business.
- Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with clients who may be under stress.
- Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.
Compensation is $17.00 hourly
This information is posted pursuant to the Colorado Equal Pay for Equal Work Act to provide Colorado applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.
Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
What you'll bring to the team…
- High school diploma or equivalent
- General computer navigation knowledge
- Must have a place in your residence that would be suitable for taking phone calls or chats in an area you would consider to be secure
- Must have an outlet for laptop and monitors to be connected to
- Need to be able to have a wired internet connection (not WiFi) at home with minimum upload and download speeds of 15MBps (Internet Speed Test required)
- Must have a smart phone and be willing to install an RSA token as well as Microsoft Teams on it
It would be even better if you also had…
- Experience in customer service or financial services position, preferably in a large phone center
- Experience in an in-bound help desk environment
- Prior experience with Microsoft Office, general computer software troubleshooting, and/or networking connectivity problems.