If you want to make an easy $23/hour online working from home with great benefits, check this out:
It's the Customer Support Representative job at HiringThing.
HiringThing is a recruitment software company.
Here are the details:
Customer Support Rep at HiringThing
What you'll do:
- Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
- Provide consistently friendly, helpful, knowledgeable, and timely support to our clients, striving to provide the correct solution the first time around.
- Build relationships with clients through open and honest communication.
- Handle complaints effectively, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep accurate records of customer support interactions using defined methods and tools.
- Communicate with clients and prospects using the correct branding (we offer our software under multiple brand names).
- Create and maintain existing support knowledge-based articles.
- Support new client implementations through virtual training.Â
- Review/verify new subscription accounts.
- Process manual paid job postings.
- Review job postings submitted for organic job board visibility.
- Participate in weekly team meetings.
- Follow communication procedures, guidelines, and policies.
- Actively use each customer interaction as an opportunity to deliver Hiring Happinessâ„¢.
- Actively add content and solutions to our internal knowledge base and our client-facing support knowledge base.Â
Requirements:
- You have excellent communication and active listening skills.
- You excel in your attention to detail.
- You quickly learn new software.
- Flexibility and adaptability are your middle name.
- You know how to prioritize, manage time effectively and follow through on tasks/responsibilities.
- Working independently and problem-solving fit in your back pocket.
- You have proven strong customer support experience.
- Familiarity with HTML and CSS stylesheets is a plus.
- You are familiar with both Windows and Mac OS-based operating systems.
- Your knowledge of all major web browsers (Chrome, Firefox, IE, Edge) is proficient.
- API integration knowledge is a plus.
Soft skills desired:
- You are comfortable with technology.
- Self-motivation is your strength.
- You are Passionate about providing solution-focused support.
Benefits:
- 401(k) plan with regular and Roth options available + employer match
- $100/month telecom reimbursement
- Up to $50/month fitness reimbursement
- Comprehensive benefits offered
- Opportunity for professional development
- Valuable work experience within a rapidly growing startup environment
- Paid time off starting at 3 weeks per year
- Participation in employee stock option plan
- 9 annual paid holidays for full-time employees
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