If you want to make an easy $23/hour online working from home with great benefits, check this out:

It's the Customer Support Representative job at HiringThing.

HiringThing is a recruitment software company.

Here are the details:

Customer Support Rep at HiringThing

What you'll do:

  • Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
  • Provide consistently friendly, helpful, knowledgeable, and timely support to our clients, striving to provide the correct solution the first time around.
  • Build relationships with clients through open and honest communication.
  • Handle complaints effectively, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep accurate records of customer support interactions using defined methods and tools.
  • Communicate with clients and prospects using the correct branding (we offer our software under multiple brand names).
  • Create and maintain existing support knowledge-based articles.
  • Support new client implementations through virtual training. 
  • Review/verify new subscription accounts.
  • Process manual paid job postings.
  • Review job postings submitted for organic job board visibility.
  • Participate in weekly team meetings.
  • Follow communication procedures, guidelines, and policies.
  • Actively use each customer interaction as an opportunity to deliver Hiring Happiness™.
  • Actively add content and solutions to our internal knowledge base and our client-facing support knowledge base. 

Requirements:

  • You have excellent communication and active listening skills.
  • You excel in your attention to detail.
  • You quickly learn new software.
  • Flexibility and adaptability are your middle name.
  • You know how to prioritize, manage time effectively and follow through on tasks/responsibilities.
  • Working independently and problem-solving fit in your back pocket.
  • You have proven strong customer support experience.
  • Familiarity with HTML and CSS stylesheets is a plus.
  • You are familiar with both Windows and Mac OS-based operating systems.
  • Your knowledge of all major web browsers (Chrome, Firefox, IE, Edge) is proficient.
  • API integration knowledge is a plus.

Soft skills desired:

  • You are comfortable with technology.
  • Self-motivation is your strength.
  • You are Passionate about providing solution-focused support.

Benefits:

  • 401(k) plan with regular and Roth options available + employer match
  • $100/month telecom reimbursement
  • Up to $50/month fitness reimbursement
  • Comprehensive benefits offered 
  • Opportunity for professional development 
  • Valuable work experience within a rapidly growing startup environment
  • Paid time off starting at 3 weeks per year
  • Participation in employee stock option plan
  • 9 annual paid holidays for full-time employees

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