The Insurtech Vanguards Community Manager is a vital role within our organization, responsible for fostering and nurturing a vibrant and engaged community around our Insurtech Vanguard Program. This individual will act as the bridge between Guidewire and our customers, partners and insurtechs cultivating relationships, facilitating communication, and ensuring a positive and inclusive community experience.
Job Description
Key Responsibilities
- Community Engagement: Actively engage with community members through various channels, including social media, forums, events, quarterly cadence calls and online platforms.
- Partnership Development: Identify, evaluate, and establish partnerships that deliver the most value to the ecosystem. Key objective of accelerating Insurtech Vanguards into the PartnerConnect program and delivering content to the Guidewire Marketplace.
- Content Creation: Develop and curate compelling content that resonates with the community, sparks conversations, and encourages participation.
- Relationship Building: Build and maintain strong relationships with community members, influencers, and key stakeholders. Specific focus on insurtech organizations and events.
- Community Growth: Implement strategies to vet new insurtechs to the community and increase overall engagement.
- Event Planning: Organize and manage online and offline events that bring the community together and foster a sense of belonging. Primary focus on Global Insurtech Vanguard Pitch Days and key industry events worldwide
- Community Feedback: Gather and analyze feedback from the community to identify areas for improvement and inform business decisions.
- Metrics Tracking: Monitor and track key community metrics to measure the effectiveness of community initiatives and identify trends.
Qualifications
- Excellent Communication Skills: Strong written and verbal communication skills are essential for effective community engagement.
- Social Media Savvy: Proficiency in using various social media platforms and tools.
- Interpersonal Skills: Ability to build and maintain positive relationships with diverse individuals.
- Content Creation Skills: Experience in creating and curating engaging content for online communities.
- Event Planning Experience: Ability to organize and manage successful community events.
- Passion for Community: A genuine interest in building and nurturing online/offline communities.
- Bachelor’s degree in Business, Marketing, or a related field.
Additional Skills (Beneficial)
- Experience with Various Management Tools: Familiarity with platforms like Salesforce, Slack, Google Suite
- Graphic Design or Video Editing Skills: Ability to create visually appealing content for the community.
- Customer Service Experience: Experience in providing excellent customer service and support.
Conclusion
The Community Manager plays a crucial role in shaping the culture and experience of our online community. By fostering engagement, building relationships, and promoting our brand, this individual will help create a thriving and loyal community that supports our business goals.The US base salary range for this full-time position is $98,000 – $146,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.