Here are the 4 best $100k/year customer support jobs from home that hire worldwide!

Happiness Engineer at Automattic

If you want to make over $6000/month working from home without having to make phone calls and don't have a degree, check this out:

It's the Happiness Engineer job at Automattic.

Automattic is a web development company that is known for WordPress.com, JetPack, WooCommerce, etc.

This job seems great and has lots of benefits, so pounce on it quickly!

What you'll do:

  • Give stellar customer support via live chat, tickets, forums, and one-on-one screenshare sessions.
  • Create detailed bug reports.
  • Help people that use WordPress.com, WooCommerce, Jetpack, etc.

Qualifications:

  • Experience with WordPress, HTML, and CSS.
  • Must be fluent and eloquent in written English.

Compensation/Benefits:

  • Estimated around $75,000/year according to Glassdoor.
  • Work from home worldwide
  • They'll provide or reimburse hardware and software you’ll need, as well as books or conferences that promote continued learning.
  • Coaching sessions to help you set and achieve professional goals.
  • Open vacation policy with no minimum or maximum amount of days off per year, although they encourage you to take at least 25 days annually.
  • Home office setup and coworking allowances.
  • Company-sponsored life insurance.
  • Open parental leave (including maternity, paternity, LGBTQ+, and adoption for all parents). If you’ve been with Automattic for 12 months, your leave up to 6 months is fully paid.
  • WordPress-branded laptop at your four-year anniversary with the company.
  • Paid three-month sabbatical encouraged every five years.
  • Wireless headphones at your seven-year anniversary with the company.
  • Expense a monthly subscription to a mindfulness app, such as Calm, Headspace, Ten Percent Happier, Waking Up.
  • Virtual ergonomic consultations and access to a wealth of virtual ergonomic tips, stretch videos and yoga exercises.

Benefits at Automattic can also vary by location, so here is a link to their benefits by location page.

APPLY HERE

Customer Success Engineer at Files.com

If you want an easy $100k/year work-from-home job with very little (if not any) experience or degree required, check this out:

It's the Customer Support Engineer position at Files.com.

Files.com is a cloud storage company.

Here are the job details:

What you'll do:

  • Responding to customer-initiated interactions such as phone calls and emails (one-on-one communication).
  • Identifying software bugs and feature requests and coordinating with the relevant team for handling.
  • Providing after-hours emergency support assistance to customers on a rotating basis with other customer support team members.
  • Taking a high-touch approach to support, encouraging frequent interaction with customers and working with them to a full resolution of any issues.

Qualifications:

  • You have excellent written and verbal communication skills and have real world experience deploying those skills.
  • You bring a top-notch customer demeanor, including patience, understanding, and empathy.
  • You can learn a process and then add to that process. For example, you can learn to use our knowledge base and playbook articles, and then contribute to make them better.
  • You are known for being smart and getting things done. When you take on a project, your team knows you will handle it effectively and efficiently.
  • You have a general understanding of a SaaS environment, including some experience (not necessarily expertise) with several of the following technologies: web applications, networking, internet communication protocols, APIs and/or programming languages, file integration tools and platforms (e.g., AWS, SharePoint, Zapier), and single sign-on tools (e.g., LDAP, Azure AD, Okta)

Benefits/Compensation:

  • Starting Salary for a Customer Success Engineer at Files.com is $100,000 per year. We offer raises and equity as you grow in the organization.
  • In-House Training: We will teach you everything you need to know to be an effective Customer Success Engineer. And you'll earn your full rate of pay for all training time.
  • High Starting Salaries: As a successful, profitable business that believes in over-investing in our team, we choose to offer industry-leading base salaries for all positions.
  • Performance-Based Raises: We reward our high performers for one simple reason: they've earned it.
  • Equity Option Grants: As a private equity-backed business, we expect to have a major exit event within the next 5 years. We have set aside a substantial pool of equity options to grant to our employees so they are able to share in the value created.
  • 401(k) With Generous Employer Match: Most employer-sponsored 401(k) plans crush you with fees. Our plan features extremely low-fee ETFs, ensuring that you actually keep the money that you save for retirement. Plus, we will match your contributions up to 4% of your salary to encourage you to invest for your retirement.
  • Starting Bonus: New Hires receive a $1,000 starting bonus. No strings attached.
  • Company-Issued MacBook Pro: You will receive a fully loaded MacBook Pro, reducing time wasted setting up individual rigs.
  • Legal Assistance: Option to participate in an employee paid legal plan to gain access to a network of attorneys who assist with basic legal needs including wills, trusts, contracts, tickets, and documents.
  • Employee Assistance Program: We provide a confidential and no cost avenue for you to receive 24/7 assistance with issues regarding behavioral and emotional health, family, legal, financial, wellness or other personal matters. You will have access to a certified clinician who can help you one-on-one or refer you to someone in your area for longer-term help.
  • Medical Insurance: Comprehensive coverage with low premiums for employees and families. Ability to choose between a Preferred Provider Organization (PPO), Exclusive Provider Organization (EPO), or Health Maintenance Organization (HMO)
  • Dental Insurance: Coverage for preventive and diagnostic services like semi-annual exams, x-rays, cleanings, and coverage for more major events like fillings, extractions, or root canals.
  • Vision Insurance: Plans designed to encourage you to maintain your vision through regular eye exams and help with expenses for contacts, lenses, frames or surgery.
  • Life insurance: Employer-provided $50,000 Basic Life & AD&D policy, which employees have the option to supplement.
  • Disability Insurance: Coverage for short-term and long-term disability available for purchase.
  • Flexible Spending Account (FSA): Ability to set aside pre-tax money for out-of-pocket medical expenses, such as prescriptions, over-the-counter medicine, or vision care.
  • Healthcare Providers: Access to providers based on region including Aetna, Blue Cross Blue Shield, Cigna, Delta Dental, Guardian, Group Health, Kaiser Permanente, MetLife, Tufts Health Plan, VSP, WageWorks, and UHC among others.
  • Vacation and Holidays: We encourage our employees to take time off and enjoy all that life has to offer. Employees are eligible to accumulate up to 4 weeks (20 days) of paid time off (PTO) and receive 11 company holidays.
  • Growing A Family: We offer paid time off for growing a family, whether by birth, adoption, or fostering. Eligible employees may take between 2 to 10 weeks of paid leave.
  • Bereavement Leave: Employees may take up to 4 days of paid bereavement leave for the death of an immediate family member. Bereavement days do not count toward an employee's PTO.
  • Paid Business Trips: You will travel to in-person meetings with your team and the entire company to meet and work together face-to-face. These meetings are in cities that are fun to visit. In the last few years, we've been to Austin, Orlando, New Orleans, San Diego, Las Vegas, New York City, and Nashville among other destinations. We also support attending trade shows and conventions, especially if you are willing to speak at such an event.
  • Continued Learning: We invest in continued learning opportunities for our staff. We reimburse employees who attend conferences, participate in speaking events, and pursue certifications to improve their skills.

Links:

Zapier is a web-based service that allows end users to integrate the web applications they use.

So, you can apply for this job from just about anywhere!

Here are the details:

Customer Champion at Zapier

Zapier is a web-based service that allows end users to integrate the web applications they use.

They're also a very highly-rated company to work for. Check out their Customer Champion job details below:

What You'll Do:

  • Help our newest customers via email and live chat get up and running to ensure they have the best experience possible. This will involve educating and empowering them to use the Zapier product, troubleshooting their problems and answering their questions.
  • Write documentation to help users help themselves (a lot of the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
  • Identify trends in the feedback we receive from customers, and turn that into insights for our partner teams
  • Maintain the productivity standards of a Customer Champion

Compensation/Benefits:

  • Competitive salary and profit-sharing program
  • Equity for All: Stock options (or equivalent) for every Zapien
  • Healthcare + dental + vision coverage*
  • Retirement plan with 4% company match*
  • $2,000 annual learning stipend for use on courses, conferences, and more—your choice
  • Two annual all-company retreats
  • 14 weeks paid leave for new parents of biological or adopted children
  • Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries
  • Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
  • Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.
  • Opportunity to work with Zapier’s amazing partners network

*Currently, healthcare and retirement plans are only available to US, UK, and Canadian employees.

Required Qualifications:

  • We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers, and who love to support customers live on calls and in writing.
  • You're empathetic to new users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.
  • You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.
  • You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.
  • You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).
  • You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.
  • You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.
  • You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.
APPLY HERE

Support Engineer at GitLab

As a Support Engineer, you will:

  • resolve customer issues via email and video conferencing.
  • support a mix of Self-managed and GitLab.com (SaaS) customers.
  • collaborate with our Product and Development Teams to build new features and fix bugs.
  • create and update documentation based on customer interactions.
  • work hard to solve customer problems while delighting them along the way.
  • participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications.
  • work alongside Product Managers to define and shape the product goals, roadmap, priorities, and strategy based on your frontline knowledge of customer needs.
  • continually research and learn the current and future best practices of using GitLab.
  • participate in our hiring processes by reviewing applications and assessments, and by participating in interviews.
  • suggest and implement improvements to Support workflows.

Requirements

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply. You should apply if:

You've got the personality
  • you're a natural communicator and delight in using those skills to help others. 
  • you love exploring new technologies and figuring things out the hard way.
  • you enjoy solving many small problems per day.
You're a support professional
  • you’ve got 2+ years of experience in a support or other service-oriented customer facing role.
  • within the last 5 years, you've worked at one company for at least 2 years.
  • you’re experienced in writing support content.
  • you’re experienced in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution.
  • you have experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.
  • you're comfortable using support platforms such as ZenDesk and Salesforce.
You've got the technical acumen
  • you understand DevOps methodologies and you appreciate the value technologies like Serverless and Kubernetes bring to the software deployment and development process.
  • you’re able to communicate complex technical topics to customers and coworkers of varying technical skill level.
  • you have excellent Ruby on Rails knowledge and are fluent on the Rails console, or you're proficient in working with another MVC framework (Django, Laravel or others) and will be able to pick up Rails quickly.
  • you’re experienced with Git and CI/CD.
  • you have excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge).
You'll be able to thrive at GitLab
  • you can demonstrate excellent spoken and written English.
  • you have the ability to use GitLab.
  • our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.

Colorado/Washington pay range

$70,000—$135,000 USD

California/New York/New Jersey pay range

$70,000—$150,000 USD

APPLY HERE

Links:

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