At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
Customer Support Specialist
At Constant Contact, our customers and their business is at the core of what we do! As a Customer Support Specialist I, you will play a crucial role in ensuring that our customers receive the best experience possible. You will be responsible for answering customer inquiries, resolving issues, and providing guidance on how they can optimize the Constant Contact digital marketing product suite to support their small business or non-profit.
This is a remote role which starts on October 28th. The hourly rate starts at $19. Performance based increases are available within the first year. There is an initial 90 day attendance policy. The office will be closed Thanksgiving and the day after.
Shifts available:
Monday-Friday 6am-2pm MST
Monday-Friday 10am-6pm MST
Tuesday-Saturday 8am-4pm MST
What you’ll do:
- Act as a first point of contact and work with a diverse group of small business owners to ensure their success with Constant Contact’s products and services via telephone
- Resolve technical and other support related inquiries and assist in escalations
- Escalate complex issues to the appropriate team members for resolution
- Provide feedback to leadership on defects and enhancements to improve the overall
user/customer experience - Document customer interactions and maintain accurate records in our customer relationship management system
- Educate customers on product features as well as online help resources
- Educate and coach customers on products and services to enhance their online marketing strategy
- Drive customer engagement to help our customers be more successful business owners
- Provide remote support in a call-center environment while adhering to a consistent and
committed schedule
Who you are:
- Tech Savvy: You have a couple years of work experience. You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all! Experience in online marketing is a plus!
- A People Person: You find it easy to make connections and empathize with others and can’t imagine a job without interacting with people
- Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so
- A Small Business Supporter: You understand that small businesses are an essential part of the economy and like to help the small stand tall
- An Opportunity Finder: When you know a product, you can identify ways for the customer to optimize their results. This includes making top notch product and service recommendations for add ons / upsells
- A Master Multitasker: You’ll be speaking with customers, reviewing their marketing materials, and navigating our knowledge base – all at the same time
- Dependable: You are a committed professional who can be relied on by our leaders and the customers to adhere to your schedule
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Pay Transparency – All Full Time Employees
$19—$19 USD
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family