Work from home replying to chat messages online and earn up to $200/day!

Enrollment Chat Specialist at Anthology

The Enrollment Chat Specialist will work with/assist potential customers to inform them of available product offerings, consult with them on the best product for their situation, assist with enrollment questions, and provide solutions for the customer.

Position responsibilities:

• Providing information and support for individuals navigating the application, decision, and enrollment processes into Stride public and private schools
• Providing routine advice and guidance to prospective and current students regarding applicable policies and procedures, document requirements and resolves typical process problems as they occur to ensure family satisfaction
• Managing high chat/SMS volume of both inbound and outbound messages, meet Quality Assurance targets and help achieve Enrollment targets with a high standard of accuracy and excellent communication skills
• Discussing product features, costs, terms and coordinate sales agreements and transactions with internal team members, with high integrity, through secure online processes
• Utilizing Knowledge Base to keep up to date with frequent changes to schools and their enrollment policies and procedures, messaging these appropriately to parents/primary caregivers
• Acting as an initial and ongoing contact point for enrolling families, staff, and internal departments
• Answering prospective and enrolling families’ questions and concerns with one or more of Stride’s school products or services
• Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries
• Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
• Assisting management with special projects relating to customer service
• Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times
• Assisting customers who have requested information and sharing details about various online schooling options
• Understanding differences between public and private charter schools, home schooling, and other product offerings with the ability to describe the differences to potential customers
• Providing recommendations to parents/primary caregivers on which school solution is the best for their situation
• Explaining the enrollment processes, and next steps based on the product chosen
• Meeting key performance indicators for employee attendance, quality assurance, customer satisfaction, customer loyalty, and schedule adherence

Requirements:

• Must have previous live chat experience
• Must be able to work from home
• Able to sit and work at a desk and on the computer for extended periods of time
• Able to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
• Able to pass a typing speed test and type 50 WPM
• Solutions-oriented
• Ability to identify customer educational needs and find appropriate solutions
• Computer knowledge and internet navigation skills
• Ability to handle multiple job tasks at one time and escalate issues in a timely manner
• Effective oral and written communication skills
• Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions
• Must be able to wire company hardware directly into router which may not be more than 100 feet from the computer
• Minimum Internet Requirement
  • Highspeed Internet Connection (Cable, Fiber, DSL)
  • 20 Mbps Download
  • 10 Mbps Upload
  • 100ms Ping or less
  • Jitter: 40 MS or less
  • Hardwired Connection
    • Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges

Qualifications:

• Must be at least 18 years old
• High School diploma or equivalent combination of education and experience

Preferred skills/qualifications:

• College degree or some college completed
• 1+ year of customer service experience

Live Chat Customer Service Advisor at Anthology

Primary position responsibilities will include:

• Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries
• Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
• Handling and resolving situations with customers in a timely and effective manner
• Assisting management with special projects relating to customer service
• Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times

The Candidate:

Requirements:

• Able to work from home
• Able to sit and work at a desk and on the computer for extended periods of time
• Able to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
• Able to pass a typing speed test and type 50 WPM
• Ability to take inbound (voice) phone calls in a conversation-heavy environment
• Minimum Internet Requirement
  • Highspeed Internet Connection (Cable, Fiber, DSL)
  • 20 Mbps Download
  • 10 Mbps Upload
  • 100ms Ping or less
  • Jitter: 40 MS or less
  • Hardwired Connection
    • Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges

Qualifications:

• High School diploma or equivalent required
• Must be at least 18 years old
• Able to work a variable schedule, including evenings and weekends, based on call center needs
• Good organizational skills and detail-oriented
• Excellent time management skills
• Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
• Excellent written and oral communication skills
• 1+ years of professional customer service experience, preferably in a large Call Center environment as a chat agent

Preferred skills/qualifications:

• Some level of college completed
• Able to easily operate a computer learning and adapt quickly to software applications
• Able to troubleshoot caller issues and provide supporting help documentation
• Committed to quality and service matrix and culture
• Able to quickly adapt to face changing situations
• Able to provide positive customer experience for customers
• Self-motivated, accountable approach combined with strong sense of teamwork
• Strong sense of customer service with enthusiastic, energetic, and professional behavior

Virtual Receptionist at Smith.ai

WHAT YOU WILL DO:

• Work 100% remote, in the convenience of your home 
• Answer calls and/or web chats for a variety of different businesses and professionals.
• Take messages, screen new clients, book appointments, collect payments, and transfer calls
• Understand caller needs and provide business information
• Be part of a team and contribute to continued excellence

YOU SHOULD APPLY IF YOU:

• Have strong typing and multitasking skills
• Have access to high-speed internet (see requirements below)
• Have the ability to work flexible hours in a quiet setting remotely‍
• Are a professional and confident communicator with clients
• Are a proficient and confident computer user‍
• Speak smoothly and confidently in English

WE WANT “ALL-STAR” AGENTS WHO ARE:

• Experienced professional communicators, verbally and in writing. You have worked in a professional setting that requires quality presentation and communication.
• Instruction readers and listeners. When receiving or giving information, you adhere to instructions to ensure you have carefully followed through, without skipping or missing anything.
• Solid ethical decision-makers. You value and demonstrate a high level of reliability, responsibility, integrity, and supportive team collaboration in everything you do.
• Caring and respectful of everyone. You know how to be an active listener and respond empathetically, even in the most demanding situations.
• Responsive to change and understanding that there is always room to improve. Whether receiving coaching on the job or helping improve processes, you understand that continual change makes Smith.ai a fantastic place to work.
• Multitaskers who can balance  serving clients directly, too. You like the challenges and feeling of getting things done with proficiency, while ensuring your clients' needs are met.
• Resourceful and able to navigate learning new things with ease. Whether it's a new computer app or process at work, you learn quickly and can efficiently find the answers to your questions.

BEFORE YOU APPLY, YOU MUST HAVE:

• A personal desktop or laptop computer with Google Chrome browser installed
  • Minimum 8GB RAM
  • Minimum 1024×768 display resolution
• Reliable broadband internet connection. Must have less than 50 ms ping, greater than 10 Mbps download and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com)
• Strong typing skills: at minimum 40 wpm
• A quiet environment for answering calls, plus headset with a microphone arm attached

COMPENSATION & BENEFITS

We invest in our team members and support their growth towards career advancement in both client-support and management roles as their experience grows. We pay our agents industry-leading wages, based on location and cost of living, to support our mission of hiring qualified candidates and building a strong community of healthy and happy agents at Smith.ai.

This position offers an hourly rate, paid weekly, with many opportunities for bonuses. Periodic raises are given based on performance and longevity with the company.

FOR AGENTS BASED IN THE U.S.:

• Starting, entry-level rate of $15/hour
• Starting, entry-level rate of $16/hour for bilingual agents who speak fluent English and Spanish
• Paid training
• Healthcare benefits for agents working 30+ hours weekly

FOR AGENTS BASED OUTSIDE OF THE U.S.:

• Starting, entry-level rate of $11/hour
• Paid training

ADDITIONAL EARNING OPPORTUNITIES FOR ALL AGENTS INCLUDE:

• Employee referral bonus of $150
• Many more awards with earning opportunities

Customer Support Associates at SquareSpace

***There are more than one of these jobs available but they either require you to live in Hawaii or speak Japanese as well as English.

You'll Get To…

• Engage our customers through live chat and email in a thoughtful, caring and efficient manner
• Troubleshoot straightforward and complex customer issues
• Keep up-to-date on new product features and improvements
• Collaborate with teammates to learn and improve ways of working together and helping each other and our customers
• Achieve set targets for pace and quality in live chat and email
• Identify system issues and communicate with our Product Operations team
• Identify non-standard customer experiences and escalate issues

Who We're Looking For

• Must be available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us
• To be eligible for this role you will need to live in Hawaii
• Ability to work Hawaii Standard Time Hours 
• Experience with dynamic writing skills with strengths in grammar and spelling
• Strong reading comprehension to help identify the cause of a problem
• Comfortable working in a independently and collaboratively in a remote role
• Capable managing ambiguity and adapting to change
• Previous customer support experience a bonus
• A quiet, distraction-free work space within a dedicated room. This room will need a door that you can shut, an ergonomic chair and a desk
• Uninterrupted, reliable network connection

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)