Work from home at Carnival with no experience required!

Personal Holiday Planner Agent (Virtual) at Carnival Cruise

We are seeking Personal Holiday Planner Agent (Virtual).

The Personal Holiday Planner (PHP), is an outbound/inbound telephone sales position. You would be provided a database of guests who are either past cruisers or have expressed an interest in cruising with Carnival, based in Australia.

Essential Functions:

  • Promote and sell Carnival Cruise Line cruises for Australia, by initiating contact with guests and acting on leads and/or prospects by phone both inbound and outbound calls. Required to meet or exceed assigned sales goals. 
  • Present cruise products and make travel recommendations. 
  • Establish and maintain customer relationships by delivering excellent customer service such as making changes, upgrades and additions to current bookings. 
  • Continue the relationship building of past and current guests. Actively solicit new business. 
  • Maintain customer database of new and existing accounts to close sales. 
  • Attend and participate in mandatory training and meetings as required with their coach and management team on a regular and Ad-hoc basis. 

Qualifications, Knowledge, Skills & Abilities:

  • Preferred sales experience.
  • Cruise line or travel industry experience a plus. 
  • Proficient in Microsoft Suite including Teams and Outlook. Ability to learn and adapt to new technology. 
  • Excellent attendance and punctuality. 
  • Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
  • Ability to quickly learn and adapt to other country business practices for calling and adhering to customer telemarketing standards, (i.e. Australia). 
  • Excellent communications skills both written and verbal. 
  • Ability to be persuasive, build rapport quickly and easily. 
  • Ability to overcome objections. 

Other:

  • Shift: 
    • Training Hours:
      • DAY 1
        • Starts at (ET) 11:00 AM (in order to provide IT assistance/set-up).
      • DAY 2 and onward
        • (ET) 03:00 PM to Midnight, Monday through Friday.
    • Official Hours:
      • (ET) 07:00 PM – 04:00 AM, Sunday through Thursday / (AU GMT+10) 09:00 AM to 06:00 PM, Monday through Friday
  • Stats required:
    • Cannot be on a verbal, written or final warning.
    • All applicants must advise their Coach/Manager of their interest in applying for the role.
  • Salary:
    • The range for this role’s base salary is $15.00 per hour. Offers to select candidates will be made on a fair and equitable basis, considering specific job-related skills and experience.
  • ​​​​​​​​​​​​​​Deadline to Submit, etc.:
    • ​​​​​​​​​​​Updated resume must be uploaded when applying to be considered.
    • Apply by Monday, September 11, 2023

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