To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world-renowned – with gaming studios across the globe – for its premier gaming subscription service and catalog of award-winning titles.
If you’re bilingual and love gaming, take this opportunity to combine your passion with revenue-generating gig work. Earn from home and make money doing what you love.
Bilingual Remote Community Moderators
This is one example of a listing. There are multiple for different countries.
Make sure to apply for the one in your country.
What to expect:
What’s Needed to Provide Support for this Gaming Client
• Bilingual proficiency in reading, writing, and speaking English and German
• Hardwired ethernet connection
• Minimum 12 GB RAM on desktop computer
• Understand nuances and cultural differences.
• Passion for the gaming industry. Engaging with players while understanding their issues and finding solutions.
• High level of reading comprehension and understanding of game-specific terminology, slang, and context
• Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.
What it takes to succeed:
You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.
Skills necessary:
- Patience and empathy. Maintain a positive and professional attitude, creating a pleasant customer experience.
- Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
- Monitoring all assigned Community channels, apply client’s moderation guidelines and actions as appropriate.
- Coordinating activities and actions with team members and client representatives.
- Depending on the assigned studio, there may be limited direct engagement with players and/or templated responses provided.
- Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.
- Able to task-switch with ease and evolve as the requirements of the role change over time.
- Deliver excellent customer service.
- Fluency in English
What you'll be doing:
• Bilingual proficiency in reading, writing, and speaking English and German
• Understand nuances and cultural differences.
• Passion for the gaming industry. Assist players with account, technical, gameplay and payment issues.
• Manage multiple chat or email conversations simultaneously while maintaining a high level of accuracy and responsiveness.
• Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.
• Working knowledge on CRMs.
