Symetra has an exciting opportunity to join our Retirement Sales team as a Platinum Sales Support Specialist!
About the role
As a Platinum Sales Support Specialist, you will engage heavily with New Business to provide concierge support on high-impact annuity applications. You will learn how to process business and provide exceptional service, while eventually becoming a registered representative of Symetra. Ultimately, you will learn Symetra's products and processes and have a path for advancement within the sales organization.
What you will do
- Assist in processing high impact New Business cases.
- Follow up on not-in-good-order business and call out to the aligned advisor to help them resolve the issues.
- Monitor existing cases and ensure they flow smoothly through the New Business process.
- Partner with internal and external wholesalers to drive territory sales through follow up from sales meetings and phone calls.
- Assist with product inquiries, product illustrations, updates on pending applications, and fulfilling orders for marketing material and sales literature.
- Provide calling campaign assistance–launch new products, identifying new sales opportunities.
- Answer the 800# for the Sales Desk assisting with product information, information on rates that are associated with our products, illustration requests and service issues
Why work at Symetra
“If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.” Cris H. – AVP Internal Sales, Training and Development
“Symetra is inclusive of all employees regardless of their personal differences.” Darrell J. – Actuary III
“Symetra values learning. Symetra has so many resources – whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. – Financial Reporting Lead Senior Analyst
What we offer you
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
$22.00 – $32.95/hourly plus eligibility for Company Annual Bonus
Who you are
- High school diploma required, bachelor’s degree or equivalent experience strongly preferred
- Annuity application processing experience strongly preferred
- Relevant customer service experience preferred, with a desire to progress into a more advanced sales role
- Excellent communication and relationship building skills
- Strong attention to detail
Please review Symetra’s Remote Network Minimum Requirements:
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees’ internet connection:
- Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of “broadband.”
- Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
- Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
