Are you a bilingual (English/Spanish) detail-oriented and diligent individual with a passion for helping others?
What to expect:
- Work from the comfort and convenience of home.
- Schedule work around your life, family and priorities.
- Save money, time, and headaches by avoiding rush hour and commuting costs.
- Earn income on a flexible schedule.
What it takes to succeed:
- Ability to speak business and conversational Spanish and English fluently
- Outstanding problem-solving skills
- Display patience, empathy, an ability to manage stress, and the ability to work under pressure
- Skilled and efficient in writing and verbal communication
- Provide knowledgeable, friendly, and eloquent customer service
- High School diploma or equivalent
- Ability to hardwire connect to the Internet with an Ethernet Cable and meet the following technical requirements:
- Memory: 8 GB required
- Dual monitors are required
- Supported resolutions:
- 2K Monitors: Up to 4 monitors with a maximum display resolution of 2560×1600 pixels per monitor are supported
- 4K Monitors: Up to 2 monitors with a maximum display resolution of 4096×2160 pixels per monitor are supported
- MUST maintain the most recent version of Windows 11 (fully patched with no pending updates)
- Hardwired internet connection
- Hardwired USB noise-cancelling headset with phone-quality audio
Skills necessary:
No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed. Background check is required.
What you'll be doing:
As a Bilingual Inbound Customer Service Representative:
- Interact with customers in Spanish and English primarily via chat, email, and phone, with a focus on registration support, login issues, and account setup.
- Guide users through the registration process step-by-step, offering clear, friendly, and accurate assistance.
- Provide consistent, high-quality support for questions related to course codes, access errors, profile settings, and product activation
- Research, navigate, and troubleshoot technical and account-related issues using internal tools and knowledge resources.
- Leverage client’s support portals, platform documentation, and FAQs to resolve common concerns quickly and confidently.
- Log all interactions clearly, including detailed notes on the issue, resolution steps, and any necessary follow-up actions.