New Work From Home Virtual Assistant Job at Heartbeat

Heartbeat Health is a venture-backed health tech startup revolutionizing the delivery of cardiovascular care. Our vision is a world where cardiac conditions are detected early, care coordination is friction-free, and at-risk individuals are empowered to live long, heart-healthy lives. Powered by a connected ecosystem of heart health providers, Heartbeat delivers a range of clinical services, including same-day diagnostic reads, televisits, and virtual care programs for patients with atrial fibrillation, vascular disease, and heart failure. We have been featured on TechCrunch, CNBC, Fast Company, and Forbes – and listed on CB Insights Top 150 Digital Health Startups, New York Digital Health Top 100 Startups, and BuiltIn’s 2023 Best Places to Work.

Heartbeat Health is seeking a Medical Assistant to join our virtual clinic Monday through Friday from 8:30-4:30 pm EST.

About the Role:

• Patient care: 
• Prepare patients for physician visits
• Connect with patients, ensure video and audio work, and add interpreters as needed
• Obtain signed telehealth consent forms
• Obtain photos of insurance cards
• Clinical duties:
• Prepare patients for physicians
• Take medical information over the phone
• Document up to date medication list with dosing
• Document Medical History
• Document Primary Complaint
• Administrative tasks:
• Answer incoming calls
• Schedule follow up appointments
• Schedule labs
• Engage in confirmation calls for upcoming appointments (24 hrs in advance)
• Perform chart checks
• Engage in chart prep prior to patient visits (24 hrs in advance)
• Discover and recommend better ways to communicate, connect, and build relationships with Heartbeat patients
• Proactively identify opportunities for improvement and risk mitigation
• Execute policies that promote the best patient experience

About You:

• High school diploma or equivalent
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required
• 1-3 Years of experience as a Medical Assistant 
• Exceptional people skills and a GREAT communicator 
• Passion for delivering an outstanding patient experience
• Detail-oriented with a focus on processes
• Fast learner while being flexible and adaptable
• Outstanding organizational and multitasking abilities 
• Self-driven and excited to support new technology
• Experience with providing virtual care to patients

Why You’ll Love Working Here:

• We're mission-driven: we're revolutionizing the way cardiovascular care is delivered
• Up for the challenge: make a big impact by joining a fast-growing team in its early stages
• Great people: become a part of something incredible, and do it with an exceptionally talented, multidisciplinary team.  
• We care about diversity: diversity allows us to build an excellent patient experience.
• We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

$22 – $25 an hour

You’re open to new ideas, thoughtful in your approach, pragmatic in your delivery, constantly learning, and up for a challenge. You elevate the work of those around you. You want the superpower to save millions of lives.