Work At Home Healthcare Customer Service Representative
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference
As a Customer Service Representative, you will play a vital role in assisting customers with their health plans and coverage for a well-known benefits company. As a customer advocate, you will compassionately address customer inquiries, troubleshoot issues, share product and service information, and ensure exceptional overall satisfaction. Join us in making a difference in our customers’ experiences!
Why You Should Join Us:
- $15/hÂ
- The flexibility of a remote work environmentÂ
- 100% paid trainingÂ
- We provide the equipment!Â
- Ongoing training and skill developmentÂ
- Comprehensive Benefits that include 401(k) matching, health, dental, vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.Â
- Employee Assistance Program (EAP)Â
- Internal growth and career advancement, 93% of our management team is promoted from within our companyÂ
What We are Looking For:
- Excellent listening and communication skills both written and verbalÂ
- Ability to multitask and navigate between screens efficiently while assisting customerÂ
- Enjoys working independently or with a teamÂ
- Must be 18+ years of ageÂ
- High school diploma (or GED equivalent)Â
- Must pass a criminal backgroundÂ
- The flexibility to work various shifts, including nights, evenings and weekendsÂ
Key Skills:
- Handle inbound customer service callsÂ
- Understanding and striving to meet or exceed metrics while providing excellent customer serviceÂ
- Drive customer satisfaction through voice, chat, and/or email communicationsÂ
- Ability to navigate system tools to search for answers & informationÂ
Home Setup Requirements:
- A hardwired connection with an internet Speed of 25.0 Mbps download speed and 5.0 Mbps upload speedÂ
- A quiet, distraction-free space is essential; webcam video presence will be required during training and production
About Foundever 
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.