Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
Customer Solution Specialists support the day-to-day implementation requirements of the risk management solutions that our clients leverage within their organizations. CSS agents support activities varying from questions around system login issues, providing clients with reports which monitor training completion rates, to researching potential bugs or malfunctions within our product suite. These agents learn how to navigate our enterprise client programs and connect drivers with the necessary information to complete required risk management activities. Agents should be critical thinkers, focused learners, and confident, professional communicators, entrusted with the most frequent opportunities to make our customers happy.
What You’ll Do
- Addresses driver and client inquiries and product related calls, emails and chats, both directly and through transfers from the Account Management team.
- Identifies user needs and strives ensure customers are proficient in eDriving tools, applying problem-solving and interpersonal skills.
- Conducts data entry, audits, reporting, and compliance related tasks in support of fleet accounts.
- Provides Product Management team with customer feedback on product issues and improvements needed.
What You’ll Bring
- The ability to manage a varied workload, with great organizational skills in managing multiple priorities.
- Clear and concise communication skill across all business settings including chat, email and over the phone.
- Excellent attention to detail and organization skills.
- Execute with a sense of urgency.
- Innate problem-solving skills.
- Ability to work as a member of a team as well as independently.
- Written and verbal multi-lingual communication skills highly preferred, may be required.