A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.
Social Media Specialist
Social Media Specialists are key members of Customer Support, a cross-disciplinary group responsible for supporting customers using Amplify products and services. This role includes manual data entry and social media moderation. You will need outstanding written communication skills and an interest in helping educators do well in this role.
Responsibilities:
- Build and execute social media strategy through research, platform determination, benchmarking, messaging, and audience identification
- Able to handle social media and basic knowledge on Salesforce.
- Generate, edit, publish, and share daily content that builds meaningful connections and encourages community members to take action
- Set up and optimize company pages within each platform to increase the visibility of the company’s social content
- Moderate all user-generated content in line with the moderation policy for each community
- Reply to curriculum-based questions and comments that are posted by social media members.
- Continuously improve by capturing and analyzing the appropriate social data/metrics, insights, and best practices, and then acting on the information
- Collaborate with other departments (customer relations, sales, etc) to manage reputation, identify key players, and coordinate actions
- Have a basic understanding of Amplify product(s).
- Monitor posted content in the social media groups. Remove unnecessary comments
- Reply to comments as applicable
- Be able to navigate digital platforms in which Amplify products are housed
- Participate in ongoing internal training sessions to improve product knowledge
- Demonstrate a proactive approach to learning
- Collaborate daily with the Marketing Team to support social media moderation
- Monitor, Approve and manage membership to Amplify Education’s social media groups
- Monitor posts within Amplify Education’s social media groups
- Engage with teachers via Amplify Education’s social media groups
- Turn off post comments or remove social media posts that do not comply with group rules; communicate related concerns to the Marketing Team and/or other vested internal groups
- Support strict documentation of customer inquiries to provide all internal stakeholders with the information needed to support customer accounts, ongoing product improvement, and internal staffing needs
- Manage timeline and set expectations appropriately
- Efficiently work on multiple tasks while maintaining acute attention to detail
- Meet with Team to raise any issues/concerns/roadblocks regarding task assignments
- Positively contribute and support solutions to maximize our positive impact in classrooms across the globe
Basic Requirements:
- Proven working experience in social media marketing
- Excellent written communication skills; proficient typing and accurate spelling
- Demonstrated knowledge and skills in word processing and spreadsheets
- Experience using Google Suite tools including Google Docs and Sheets
- High level of comfort with technology including devices, software, and online navigation
- Excellent analytical, organizational, and time management skills; must be adept at multitasking and prioritizing in a work-from-home environment
- Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
- Positive attitude, detail and customer-oriented with good multitasking and organizational ability
- Fluency in English
Preferred Qualifications:
- Experience in customer service or education
Compensation:
The hourly rate range for this role is $23.00-$27.00.