Eventeny was founded on the belief that managing large-scale events with hundreds of exhibitors, vendors, sponsors, and volunteers should not be stressful and burdensome.
As a member of the Customer Success team, you’ll be crucial in providing excellent service to our
ecosystem of customers as well as creating, growing, and maintaining close relationships with our top
customers to ensure their events are as successful as possible. This role requires a lot of customer
interaction and communication.
This is a full-time, salaried position. The Community Engagement Specialist will have a work week of
Monday – Friday, with a general expectation of being available during “normal” business hours (9am –
5pm EST) and minimal time on nights and weekends if an event is live.
Here’s what you’ll do
● Maintain a positive, empathetic, and professional attitude toward customers.
● Respond promptly to customer inquiries.
● Communicate with customers through email, phone and virtual meetings as required.
● Become an expert on the Eventeny product.
● Be able to relay that product knowledge effectively, including coming up with creative solutions to
challenging problems.
● Keep records of customer interactions, transactions, comments, and complaints.
● Communicate and coordinate with colleagues as necessary.
● Create blog posts and discussions to connect with our community page audience.
● Host webinars to educate customers on best practices and new features.
● Ensure customer satisfaction and provide excellent conversational customer support.
● Facilitate smooth onboarding of new clients, ensuring a positive experience.
● Manage the renewal process, maintaining a high retention rate.
● Efficiently manage multiple client accounts and tasks simultaneously.
● Identify opportunities for upselling and cross-selling based on client needs.
● Identify new lead generation channels and strategies to encourage referrals.
● Willing to travel and hold presentations for conferences.
● Willing to travel and provide on-site assistance for event organizers if needed.
● Provide the Eventeny team with feedback based on reports from customers.
Here’s what we are looking for
● Empathy and compassion in handling clients.
● Excellent verbal and written communication skills.
● Ability to quickly identify challenges and brainstorm solutions.
● High level knowledge of G-Suite products, including Gmail, Google Sheets, and Google Docs.
● Familiarity with HubSpot, Zendesk, and Slack.
Benefits of Working for Us
● Flexible schedule – work around your life and your needs; we don’t count your hours.
● Unlimited Paid Time Off.
● Fully remote.
● Comprehensive health insurance.
● Vision and dental insurance.
● Group Life Insurance.
● Quarterly employee bonuses.
● Yearly company retreat.
● Potential for customer event access.
● Company provided laptop and general office supplies.
Compensation
This is a full-time position with a base salary range of $45,000 – $55,000 with benefits and
a quarterly bonus. The final offer will be determined by multiple factors including candidate experience
and expertise. This is a fully remote position.