Here are 5 great companies that don't require experience for some of their work from home jobs!
Fanatics – Customer Support
Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our consumers as a single point of contact to all customer inquiries regarding products, policies and services available. This role reports directly to the Customer Service Manager. This is a remote role working EST hours.
Customer Service is at the backbone of what Fanatics believes in: dedication and passion to match the fans that drive our business. As such, these roles have a history of advancement within Fanatics up to the Director level in Customer Experience, Project Management, Brand Management, and more. Above all else, we are looking for proactive, enterprising people that want to work directly with customers and are looking to start a long, successful career within Fanatics.
Responsibilities:
- Liaise between Fanatics Collectibles and consumers by supporting all inquiries and issues.
- Model exemplary service through telephone, email, and direct mail channels.
- Delight consumers: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
- Build and maintain relationships with repeat consumers.
- Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar.
- Additional duties as assigned.
Qualifications:
- Positive, consumer-minded individual with a passion to serve.
- General knowledge of trading cards and collectibles industry.
- Strong problem-solving abilities and attention to detail.
- Excellent interpersonal, verbal, and written communication skills.
- Able to multitask, prioritize, and manage time effectively.
- Proficiency in MS Word & Excel.
- Willingness to work through phone and e-mail interactions with customers.
- Willingness and ability to work flexible hours, including evenings and weekends.
$20 – $25 an hour
LeadSimple – Customer Support
The mission of Customer Support is to provide assistance when customers have questions about our LeadSimple products, service or are experiencing issues. The focus is on how the customer is interacting with the product to improve full adoption and deliver a customer experience that aligns with our customer obsession vision.
A day in the life of…
- Track and Surface Customer Requests and Feedback – Tracks customer requests and effectively communicates the details to the engineering team to complete the request.
- Evaluate Client Tickets and Delegate to Applicable Team – Demonstrates clear knowledge of what LeadSimple can and can’t do. Takes client requests, creates tickets, evaluates, then passes to the appropriate internal department.
- Maintains a High Degree of Customer Satisfaction – Measured by promoter scores, response time, and ticket ratings
- Provide Consolidated Client Feedback – Recommend service and product enhancement to improve the sales potential and customer satisfaction. Minimum of 3-5 actionable insights and changes per quarter gleaned from client interaction.
- Maintains Educational Resources – Continuously update educational resources including training documentation, training courses, & videos.
- Facilitate Video/Phone Calls with Clients – Able to facilitate video/phone calls with clients at any time during working hours.
- Participate in Weekly Team Meetings – Participate in and provide value to the team meetings every week.
- Maintain Metrics – Meet or exceed CSAT score, response time, & ticket rating goals set on a quarterly basis.
- Develop Skills Necessary to Manage Future Client Implementation Projects – Seeks out information and knowledge for future plans to effectively manage capacity to handle a pipeline of 8-10 proposals per month.
- Build Custom Solutions – Consult with customers and build custom solutions based on their needs.
Expectations for your first 90 days:
- Confidence in handling customer issues independently by 90 days. The expectation is that 75% of tickets can be handled autonomously.
- CSR will respond to customer inquiries and own the outcome. No one will know everything, but the CSR needs to be able to handle the majority of customer issues autonomously.
- Equal contributor of workload responsibilities. Reps must handle an equal amount of work dispersed amongst the team. As an example, if we have 4 reps and a manager, you would be expected to work 25% of the ticket load for the week.
- We are a small team, and in order for our team to run efficiently everyone needs to pull their share of the workload. The expectation is that the CSR will handle an equal amount of work as the other CSR members, excluding managers. We expect each team member to update or write at least one help article per month.
- Customer Obsession – Maintain high CSAT Score of 94.0%
- Our core value of customer obsession is paramount at LeadSimple. We expect a CSAT score of 94%
Perks:
- Monthly Friday Free Day – You read that RIGHT! One Friday every month we ‘CLOSE SHOP’ and enjoy a three day weekend! Who doesn’t like 12 days extra off work!
- Company Holidays
- Paid Time Off (in addition to the above)
- Monthly Healthcare Allowance
- Yearly Vacation Allowance
- Fun and outcome driven work environment with a smart, hard working team
- Location independence
- Mission driven company and values-based culture
🚀 Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?
We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.
The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.
Please only apply if you:
- Embrace learning new technology
- Learn fast
- Communicate crisply
- Proactively seek solutions
- Own the outcome
- Embody emotional maturity
- Bring an optimistic “can do” attitude
- Supply your own internet and smartphone
- [0+ Experience in…]
- Have B2B SaaS experience (preferred)
Scribe America – Telescribes
ScribeAmerica is a growing organization with real opportunities to advance your career in the healthcare field. Join physicians and providers on the front lines and gain valuable experience as a medical scribe.
We’re proud to be acknowledged as a “Best Places to Work ” by Forbes magazine and to have won an Early Talent Award for 2023 from Handshake as one of the Top Employers of Gen Z.
What you need to excel as a medical scribe
・Commit to ScribeAmerica for up to 1 year
・Be flexible enough to work 2 shifts per week
・Ability to type over 40 WPM
Medical Scribe Job Description
・Accompany providers during patient visits to assist in documenting the provider assessment and exam
・Gain substantial knowledge in how to appropriately document patient history, physical exams, assessments, diagnostic results, medical procedures, treatment plans, medical opinions of consultants, diagnoses, medication/prescription information, and follow-up instructions
・Navigate the facility computer system and electronic medical record
・Monitor pending labs and radiology orders for results to help guide patient care
・Review past history and test results on patients which are critical in driving medical decisions by your provider
・Adhere to medical facility’s compliance requirements and ScribeAmerica’s company policies and procedures
Joining ScribeAmerica team includes these benefits
・Over 3000 work locations across the US and Canada
・On the job training including Scribe University and Clinical Training
・We are partnered with hospitals and ambulatory sites across the country, and staff over 50 specialties
・Opportunities to travel, work in person, by video, or in our digital solutions space
・Flexible scheduling-full-time and part-time positions
・Connections with universities, career advisors, and professional schools
・PTO, Comprehensive Health Insurance, and 401k for full-time employees
・A focus on Diversity, Equity and Inclusion
・A fun and impactful team culture
**Compensation range: Our compensation range for this position is $10-$15, depending on qualifications, experience, and geographic location.**
15Five – Sales Development Reps
Our Sales Development Representatives (SDRs) are an integral part of the Revenue Organization and are responsible for qualifying leads at the initial stages in the sales funnel and successfully booking calls for Account Executives. SDRs research potential clients and/or existing expansion customers, connect with and educate prospects and qualified leads before passing them on to the Account Executive team. Outbound reps are responsible for researching and prospecting into target customers, identifying needs, introducing 15Five, and generating an evergreen pipeline of prospects and accounts. This is the perfect role for someone who thrives in a dynamic team, is curious and passionate, and is a self-motivated, driven individual looking to build the foundation for their SaaS B2B sales career!
OUTCOMES
- Outcome 1: Complete Jumpstart and 15Five University Onboarding in first 45 days
- Attend and actively participate in all Jumpstart and 15Five Sales University live and self-paced trainings
- Pass all assessments to “graduate”
- Participate in “The Pit”, a 2-week period of on the job training while in a learning environment to build a prospecting pipeline
- The expectation is to book 2 meetings per week and maintain set activity metrics
- Outcome 2: Achieve 12 “First Calls Complete” (discovery calls set and run)
- Consistently maintain or exceed an average of 80 calls and emails per working day
- Book at least 16 Discovery Calls per month, with qualified prospects and or expansion customers (and ensure the meetings run)
- Work with SDR leadership team to define qualified pipeline goal based on average sales price and track using OKR
- Consistently maintain a qualification rate of 75% or above
- Outcome 3: Drive self and team accountability to do the extraordinary
- Weekly call review in 1:1
- Weekly call review/accountability sync with accountability team to score a call
COMPETENCIES
- Responsible Team Player
- You consistently meet or exceed quota/KPIs
- You show up on time for meetings
- You watch recordings of any missed meetings in a timely fashion
- You follow through on all tasks related to prospect outreach
- You are aware of, and working in pursuit of team/org wide goals
- You complete work with integrity, upholding SLAs
- You prioritize your SDR work first, above all other pet projects
- Strategic Self Starter
- You are agile, able to thrive in a fast-paced environment
- You have understanding of individual metrics you need to hit to achieve/exceed goals
- You are highly organized in time management
- You leverage 15Five check-ins and 1on1s for feedback and identifying wins/challenges
- You take initiative to suggest solutions, not just identify problems
- Pursuit of Relational Mastery
- You are an effective communicator, with a keen attention and focus on written and spoken communication, able to relay value of 15Five to prospects
- You consistently stay above the line, assume positive intent
- You focus on value-based outreach/communication with prospects
- You contribute/support SDR team members and leaderships through training participation, and feedback
- Learning never sleeps
- You are committed to continuous learning and ongoing growth and development
- You seek out and share feedback in messaging and cold calls
- You utilize tools for growth and self-reflection, sharing wins and challenges transparently
- You are responsible for and drive data integrity
DESIRED EXPERIENCE
- SaaS sales experience is helpful but not required
- Demonstrated leadership and high performance in life (school, work in prior roles, volunteer work, on a team or club), etc.
SAMPLE WEEK IN THE LIFE
- Monday: attend boost (company all-hands meeting)/department meetings, prospecting, following up on emails/tasks, team stand-ups, qualification calls
- Tuesday: prospecting, cold calling, email sequencing, team trainings, qualification calls
- Wednesday: prospecting, cold calling, email sequences maintenance, qualification calls
- Thursday: prospecting, cold calling, email sequences maintenance, qualification calls
- Friday: question Friday meeting, prospecting, cold calling, email sequences maintenance, qualification calls, team trainings, sales standup meeting
About 15Five
15Five is the holistic performance management company. 15Five equips HR teams with a complete platform solution to improve manager effectiveness, drive high performance and engagement, and increase retention. 15Five’s easy-to-use software, coaching, manager training, and community enables HR leaders to continuously measure engagement and performance, and empower managers to drive change.
At 15Five, we focus on building a diverse team that prioritizes inclusivity and celebrates everyone’s unique identity. We are proud of our thriving hybrid culture that supports a remote-first workplace balanced with distributed office hubs, and annual opportunities for all employees to connect in person. We also offer:
– Full Medical, Dental, and Vision Insurance
– Flexible Time Off (minimum 3 weeks off every year)
– Employer paid Short-Term, Long-Term Disability, and Term Life
– 401K with 4% match at 6 months of employment
– Inclusive Benefits Stipend (to help cover some of the gap on medical needs not covered by traditional benefits)
– Up to 16 weeks Paid Parental Leave for birth and non-birth parents
– 11 paid holidays in 2023
– Betterhelp (unlimited mental health therapy)
– Headspace (mindfulness exercises for stress & sleep, including for children)
– Wellness Coach App (offers meditation and movement classes, courses, workshops, and panels in a live and interactive setting)
– Best Self Time (Last 2 hours of Friday dedicated to your personal self-care/self-growth/recharge activities)
– Monthly reimbursement for internet
– Sabbatical Program accessed at 5 or 7 Years
– We also provide extensive training and development such as strengths discovery and alignment and Manager specific development opportunities
For more information see:
Our Mission, Vision, & Values – https://www.15five.com/about
Our People and Culture – https://www.15five.com/about/careers
Diversity, Equity, Inclusion, & Belonging – https://www.15five.com/deib
Our Personal & Professional Development Resources – https://www.15five.com/resources/content-library
Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!
15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.
The base salary range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the role across all US locations. We benchmark all roles for compensation in ranges relative to the top half of the market of similar tech companies using up-to-date market data. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits. The US new hire base salary range for this full-time role is $40,000-$42,500 + bonus or commissions + equity + benefits. The target commission for this role is $25,000 (uncapped).
Prudential – Customer Service
Prudential aspires to make lives better by solving the financial challenges of our changing world! At Prudential, our Customer Service Professionals are the first point of contact with our customers and our goal is to provide a customer centric, low effort experience for customers with complex financial needs.
We offer paid training for this role and the hours will be less than 20 hours a week (approximately 15-19 hours a week).
We are now hiring Customer Service Professionals who will train and work virtually in the comfort of your home! Join the Prudential team now for this amazing opportunity to launch your career while enjoying all the benefits of being at home.
We are looking for individuals who are self-starters, dependable to their core, and can take ownership of their work and be the advocate our participants deserve. Candidates should also be:
- Customer obsessed and engaging communicators who enjoy working directly with the customer and a team
- Committed to owning customer issues from start to finish
- Looking for long term career growth
- Able to learn, retain, and solution on numerous plan nuances, and multiple product offerings.
- Intrigued by technology and uses it to drive customer self-service and to help identify and drive opportunities to enhance processes
- Able to think on their feet and be flexible with creating solutions for a variety of personalities and customer types
- Capable of shaping the customer experience and efficiently troubleshooting challenges across multiple channels
- Able to identify other potential customer needs and offer tailored solutions that improve financial wellness
- Keen problem solver that connects with each customer with compassion
What you can expect:
- Build a career with a great company with exposure to multiple parts of the business
- Fast paced, dynamic environment
- Tiered promotional opportunities based on performance
- This is more than a contact center ……this is an opportunity to build a career while improving lives through financial wellness
Each customer interaction is unique, and we value the opportunity each one brings. Our representatives work in a collaborative environment assisting customers over the phone, online, and through email. This can range from troubleshooting a question on website navigation to conversations on complex financial decisions. Regardless, your mission remains the same; help customers make clearer decisions about their financial future. If you think you have what it takes, apply now. You will gain skills and experience working on behalf of a dynamic industry leader in the Fortune 500 that will enhance your career.
Qualifications
- Four-year college degree strongly preferred
- Strong people skills.
- Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center!
- Financial services industry knowledge is a plus.
- Must be able to learn & retain a large amount of technical information in a relatively short period of time.
- Must be receptive to detailed and frequent performance feedback.
- Proficiency with a keyboard and window-based applications, including Internet.
- Proven self-motivation skills.
- Active listening skills.
- Excellent oral and written communication skills.
- Ability to excel in a team environment, as well as work well independently.
- Organization and prioritization skills.
- Ability to think like the customer, with a passion to deliver top quality service
- Training will likely be 9:00am to 5:00pm Eastern Time but will be determined in advance of the training start date. Must be available for these hours – again, these are in the Eastern Time Zone.
- Job offer is contingent upon successful completion of pre-hire requirements.
- The Retirement call center is open from 8:00am to 6:00pm Eastern Time Monday through Friday. To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire.
Additional Requirements:
This position will work virtually, therefore new hires must be able to provide the following & all new hires who work remotely will be held accountable to these standards:
- Subscribe to internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary. Wired Ethernet (connected into router or Wi-Fi extender or MESH), NOT connecting computer over Wi-Fi.
- Use of USB wired headset with a noise cancellation feature (required for all CSP’s, optimal for all other roles)
- Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. Your personal phone number will not be identified to customers.
- Quiet area in your home with minimal distractions and noise free.
- Reliability and Dependability throughout our extensive training program is required
Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $41,100.00 to $61,300.00.