Get paid as much as $4300/month to process orders online while working at home!
Web Remote Specialist at Staples
Salary: $20/hr-$25/hr based on experience
What you’ll be doing:
Provides support to the Sales Representative and/or Customer indirectly by learning, utilizing and mastering company systems, processes and selling products from our SPP.com product selection.
- Processes e-commerce orders from various online platforms providing positive customer service in all interactions.
- Analyzes Customer order expectations and art files to discern execution capability as well as needed processing for execution.
- Makes independent decision on customers behalf to resolve all order or process discrepancies keeping company profitability at forefront of decisions.
- Utilizes effective communication skills to develop and present recommendations to customers for approval.
- Proactively communicates solution-based selling in order to maintain customer satisfaction in all areas of web service.
- Utilizes company systems for pricing application with manager oversight for larger volumes. Work with suppliers to negotiate product and cost to meet the customer’s specific needs.
- Manages independent workload to meet stringent online customer timeframes as well as co-manage team workload to ensure service lead times are consistent across business served.
- Collaborates with various support departments to implement customer expectations & requirements. Supports the online ordering process by providing necessary customer information to ensure the success of a sale.
- Provides consistent and accurate online chat service to aid customer inquiries instantaneously.
- Works with expeditors/billing/accounting to learn and facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems
What you bring to the table
- Ability to organize, prioritize and manage multiple projects simultaneously
- Strong customer service knowledge promotional products merchandising or purchasing skills are considered a plus
- Suggestive selling and vendor negotiation skills preferred.
- Knowledge of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
- General “strategic business sense” skills
- Basic math skills and aptitude
- Qualifications :
What’s needed- Basic Qualifications
- 2+ years relevant work experience
- Customer service knowledge is required and any promotional products merchandising or purchasing skills are considered a plus
- Good customer relation and communication skills including verbal and written such as e-mail and phone skills.