Customer Success Specialist at Tiller
Tiller is known for their financial spreadsheet product that helps you manage your finances.
About you:
- You were born a problem solver and you love helping people.
- You’re available Thursday through Monday for a minimum of a 4-hour shift, including Saturday and Sunday.
- You have a working knowledge of Google Sheets & Microsoft Excel.
- You’re so passionate about diving into products that of course, you’ll read every help center article.
- You have 1+ years of customer support experience or background that makes you a perfect fit.
- Up-to-date LinkedIn profile with current and prior work history.
BONUS POINTS FOR
- Background in or passion for personal finances or small business finances.
IN YOUR ROLE YOU WILL:
- Gain a deep understanding of the inner workings of Tiller and our product.
- Spend most hours of your workday in Intercom, our support messaging tool, or Discourse, our community forum, responding to customer and community inquiries.
- Assist in evolving the customer success program at Tiller.
A FEW EMPLOYEE PERKS:
- Work from anywhere
- Awesome, supportive colleagues who know how to have a good laugh together
- A new Mac to help you do your best work.
Tiller is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
POSITION DETAILS
- Part-time or full-time hours available
- Health insurance and PTO benefits eligible after full-time for 30 days
- Pay starts at $17 per hour. Upon successfully completing employee training milestones and performance reviews compensation will be in the $20 to $23 per hour range, usually within the first 6-12 months.
- This is an hourly position with direct deposit paychecks twice per month.
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