Work from home without experience with one of these companies hiring right now!
Customer Support Associate at Fanatics
Customer Service is at the backbone of what Fanatics believes in: dedication and passion to match the fans that drive our business. As such, these roles have a history of advancement within Fanatics up to the Director level in Customer Experience, Project Management, Brand Management, and more. Above all else, we are looking for proactive, enterprising people that want to work directly with customers and are looking to start a long, successful career within Fanatics.
Responsibilities:
- Liaise between Fanatics Collectibles and consumers by supporting all inquiries and issues.
- Model exemplary service through telephone, email, and direct mail channels.
- Delight consumers: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
- Build and maintain relationships with repeat consumers.
- Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar.
- Additional duties as assigned.
Qualifications:
- Positive, consumer-minded individual with a passion to serve.
- General knowledge of trading cards and collectibles industry.
- Strong problem-solving abilities and attention to detail.
- Excellent interpersonal, verbal, and written communication skills.
- Able to multitask, prioritize, and manage time effectively.
- Proficiency in MS Word & Excel.
- Willingness to work through phone and e-mail interactions with customers.
- Willingness and ability to work flexible hours, including evenings and weekends.
$20 – $25 an hour
The salary range for this position is $20- $25/hour, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.
Customer Support at Foundever
They have 7 different work from home jobs with little or no experience required!
Here's an example:
A fantastic opportunity
The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes and systems to provide a resolution for the customer.
You’ll Enjoy
An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Whether you are onsite (location) or working from home, depends on the results of your assessment and interview. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.
Responsibilities:
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Ongoing training and skill development
Qualifications:
- Strong communication skills, including the ability to navigate between screens while assisting customers
- Problem-solver with a can-do attitude
- Eager to advance your career with a reliable company
- Enjoy working independently and with a team
- Must be 18+ years of age
- High school diploma (or GED equivalent)
- Must pass a background check and drug-screen
- At this time, Foundever can only offer employment to individuals located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY
- As a note for work-at-home positions, we require the minimum requirements of your home internet service; Mbps: 15 mbps download and 5 mbps upload.
Foundever requires a dedicated, quiet work environment, free of distractions during working and training hours, including pets, phone, or other household members.
Benefits:
- Pay: $12-$17/hr
- 100% Paid Professional Training
- Medical, Dental, Vision and Wellness Benefits
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within)
Customer Support Rep at LeadSimple
A day in the life of…
- Track and Surface Customer Requests and Feedback – Tracks customer requests and effectively communicates the details to the engineering team to complete the request.
- Evaluate Client Tickets and Delegate to Applicable Team – Demonstrates clear knowledge of what LeadSimple can and can’t do. Takes client requests, creates tickets, evaluates, then passes to the appropriate internal department.
- Maintains a High Degree of Customer Satisfaction – Measured by promoter scores, response time, and ticket ratings
- Provide Consolidated Client Feedback – Recommend service and product enhancement to improve the sales potential and customer satisfaction. Minimum of 3-5 actionable insights and changes per quarter gleaned from client interaction.
- Maintains Educational Resources – Continuously update educational resources including training documentation, training courses, & videos.
- Facilitate Video/Phone Calls with Clients – Able to facilitate video/phone calls with clients at any time during working hours.
- Participate in Weekly Team Meetings – Participate in and provide value to the team meetings every week.
- Maintain Metrics – Meet or exceed CSAT score, response time, & ticket rating goals set on a quarterly basis.
- Develop Skills Necessary to Manage Future Client Implementation Projects – Seeks out information and knowledge for future plans to effectively manage capacity to handle a pipeline of 8-10 proposals per month.
- Build Custom Solutions – Consult with customers and build custom solutions based on their needs.
Expectations for your first 90 days:
- Confidence in handling customer issues independently by 90 days. The expectation is that 75% of tickets can be handled autonomously.
- CSR will respond to customer inquiries and own the outcome. No one will know everything, but the CSR needs to be able to handle the majority of customer issues autonomously.
- Equal contributor of workload responsibilities. Reps must handle an equal amount of work dispersed amongst the team. As an example, if we have 4 reps and a manager, you would be expected to work 25% of the ticket load for the week.
- We are a small team, and in order for our team to run efficiently everyone needs to pull their share of the workload. The expectation is that the CSR will handle an equal amount of work as the other CSR members, excluding managers. We expect each team member to update or write at least one help article per month.
- Customer Obsession – Maintain high CSAT Score of 94.0%
- Our core value of customer obsession is paramount at LeadSimple. We expect a CSAT score of 94%
Perks:
- Monthly Friday Free Day – You read that RIGHT! One Friday every month we ‘CLOSE SHOP’ and enjoy a three day weekend! Who doesn’t like 12 days extra off work!
- Company Holidays
- Paid Time Off (in addition to the above)
- Monthly Healthcare Allowance
- Yearly Vacation Allowance
- Fun and outcome driven work environment with a smart, hard working team
- Location independence
- Mission driven company and values-based culture
Please only apply if you:
- Embrace learning new technology
- Learn fast
- Communicate crisply
- Proactively seek solutions
- Own the outcome
- Embody emotional maturity
- Bring an optimistic “can do” attitude
- Supply your own internet and smartphone
- [0+ Experience in…]
- Have B2B SaaS experience (preferred)