Creator Support Specialist at VidIQ
Why Join Us?
Our work is exciting as we are transforming the creator analytics space. This has provided many of us to work on new and exciting projects. Equally, we’ve set our people up for success by giving them professional development opportunities like courses or conferences that will help them acquire desirable skills/experience.
Our company has met the future of work head on, with a fully remote company that allows you flexible hours to balance work & life. schedule for you. When it’s time to go on vacation, we have a time off policy so you can recharge.
We are committed to diversity and inclusion. We work hard to enable creators of all kinds to succeed and, to that end, we prioritize diverse talent and an inclusive environment that encourages collaboration and creativity. We’re committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day.
What you will be doing:
- Serve as the main point of contact for our YouTube creator customers
- Learn our product inside and out to help our creators with all of their requests
- Answer creators’ inquiries on a variety of topics via email and chat. Questions range from billing inquiries and password resets to complicated bug reports and fixes
- Educate creators about our product and its features
- Provide personalized support and guidance to creators to help them achieve success on YouTube
- Continuously improve product knowledge of vidIQ and stay up-to-date on Youtube's new features and updates
- Collaborate with cross-functional teams to resolve complex issues
- Translate parts of the extension and app and help center from English into a second (or third!) language
- Assist with any additional projects, as needed
Job requirements
Who you are
- You live and breathe YouTube and are familiar with YouTube analytics and its ecosystem (Growing your own Youtube Channel preferred)
- You love helping others and have experience providing stellar customer support (live chat is a plus)
- Amazing soft skills: you are kind, courteous, and always willing to go the extra mile for the creators
- You are a wizard at problem-solving, you can identify the root cause of the issue and you are resilient to ambiguity
- You have excellent verbal and written communication skills in English. Additional proficiency in a different language is a plus
- You are able to work at least one weekend day
- Salary Range 32-36K USD/YR, dependent on experience
Tech Line Chat Support Agent at Kelly
Job details
What’s next for you? This great job. Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® Professional & Industrial comes in. We’re seeking a Tech Line Chat/Support Agent for our automotive client in Smyrna, TN. We’re here to help you find something great that works for you — so you won’t miss a moment of what really matters in your life!
TECH LINE Chat/Support Agent
Pay: $24.50/hour
Location: REMOTE
Duration: Long-term contract
Responsibilities:
• Monitor and respond to Chat requests from dealership personnel
• Navigate Service Manuals, Owners manuals, researching TECH LINE, VCAT, PCC, WCC, DPIC, NESNA Cases, reviewing internal resources, searching ASIST, researching APRM FRM, navigating EPC, reviewing publications, and utilizing other resources
• Create PowerPoint and Excel documents for upper management
• Complete support tasks as requested to assist team members and leadership
• Inbox monitoring, Parts collection requests, review duplicate cases, review DTS inspection results, File management, etc.
• Create and monitor Salesforce Reports and Dashboards
• Make outcalls to dealers
• Chat follow up, Survey follow up, Special projects
• Initiate Tech Link sessions to remotely assist dealers with PC and other technical issues
• Prepare meeting materials, scheduling, and other associated items related to CITIES training course and other special event planning
• Sourcing information and creating Tech Alerts to create awareness and share knowledge with Technicians and Service Managers
• PEEK Program Recruitment Calls, Follow up emails, Document gathering
• Schedule in Outlook, Schedule TSS Shadowing
• Coordinate the live event via ZOOM: Manage the schedule, ensure group stays on schedule, monitor zoom rooms, assign breakout rooms, introduce presenters, hold discussions for feedback, and promote engagement
• Create and escalate case to TECH LINE, WCC, PCC, and VCAT Support
• Collaborate with leadership for support from other departments
• Analyze data using reporting tools and excel to improve various functions and discern opportunities
• Continuous training on technical topics and service skills
• Attend various department meetings and update team on relevant information
• Meet with other departments to discuss support opportunities and receive feedback how to improve quality of information provided via chat
• Build Presentations to present that improve knowledge, engagement and team building discussions
Qualifications & Skills:
• Good interpersonal and communications skills
• Typing skills: 40 WPM
• Ability to prioritize and complete multiple varied time-sensitive tasks
• Ability to use resource material and applications for department and dealer support
• Two or more years in a professional environment
• Previous automotive service/parts or NNA/INF experience preferred
• High school diploma/GED required
• Consider equivalent related college or technical courses, seminars and in-house classroom training
• Basic knowledge of Microsoft Office products such as Outlook, Word, Excel and PowerPoint
• Ability and willingness to learn new software applications such as CONSULT, OpenScape Contact Center, Simplified SMS, Electronic Parts Catalog and NNAnet, VCAT, HOST, ASIST, Bomgar
• Previous Salesforce.com experience preferred
Opportunities:
• Opportunity to work in a large team environment and collaborate with other departments
• Learn new software applications
• Continuous training on technical topics and service skills
• Meet with other departments to discuss support opportunities and receive feedback how to improve quality of information provided via chat
• Build Presentations to present that improve knowledge, engagement and team building discussions
WordPress Support Specialist at Incsub
You’ll be working on various WordPress projects across CampusPress, and Edublogs.
We're looking for a person available to work on the following schedule:
- 1:00 pm – 9:00 pm UTC
RESPONSIBILITIES
The role will involve:
- Providing support by email to our Edublogs and CampusPress customers.
- Assisting with and solving all manner of WordPress questions, with style!
- Contributing to testing and QA with updates to WordPress core, plugins, and themes.
- Coordinating with developers over bugs, features and cool new stuff.
- Being an active part of the Incsub team.
Reach for the skies, we have a heap of many challenges and opportunities for those who aspire to do more!
QUALIFICATIONS
Requirements:
- Have a really good familiarity with WordPress, might even be able to code (PHP/MySQL and/or HTML/CSS) a bit, or a lot, even better
- Experience in WordPress Multisite Networks
- Amazingly great communication skills
- Impressive response times, typing speed (it matters)
- Interpersonal skills, including the power to swiftly build rapport with both current and potential customers
- Are a great team player, keen on working in an expanding, motivated, distributed support team
- Enjoy collaborating with others, and don’t back down from a challenge
- Love people and love yourself!
We like all staff to be working 40 hours a week, but if you did want to work more hours, that's also cool with us.
SKILL-SET
WordPress, Multisite Networks, Customer Support, Education Industry Knowledge, English language, Communication, PHP, MySQL, HTML, CSS
JOB BENEFITS
- Growth-oriented culture.
- Excellent compensation with competitive benefits and rejuvenation time-off.
- Flexible work environment.
- Training, tools and support will be provided to help you to perform your job.
- Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
- 28 days of paid leave per annum (up to 35 days).
- Opportunities for paid travel to attend WordCamps and other industry conferences.
- Long service leaves (3 months off paid) after you’ve been with us for 10 years.
- Annual bonus based on company growth targets
- Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
- General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.
Sales Chat Specialist at Site123
SITE123 is looking for an energetic, multi-tasking Sales Person to work remotely for SITE123. The agent must be familiar with the Internet world and particularly with the website builder field.
Must:
Experience and understanding of the website building field. Proven Experience of sales / customer service in general and via live chat. Excellent communication, analytical, listening and organizational skills. Excellent customer service skills and great enthusiasm for helping customers. Excellent time management skills, attention to detail and the ability to multi task. Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc. Competent in MS office and web browser environments. English level – Fluent/Native. Availability to work during standard working hours and days in the U.S. A team player with excellent communication skills.
Advantages:
Additional languages. Knowledge of HTML and CSS. Experience with other website builder platforms.
Responsibilities
Provide a positive customer experience for our customers. Provide prices and increase sales through chat (and also e-mail). Build customer relationships as part of the sales process.