Amazon is hiring for easy work-from-home jobs paying $31/hour with no degree needed!
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Remote Call Center Agent at Amazon
Key job responsibilities
- Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email
- Working with other customer support teams to ensure a consistent and high-quality level of support
- Being a voice and advocate for our customers when something doesn’t feel right
- Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments
- Acting as an advocate for our customers by reporting and acting on observed areas for improvement
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- Assisting with customer communication during Blink’s critical launches and support events
- Working across the customer service spectrum to ensure a consistent and highest-quality level of support
- Developing detailed knowledge about specific product lines and features
- Driving projects that improve support-related processes
- Supporting Blink Subscription service
Basic Qualifications:
- 1+ years of experience in technical support that is focused first and foremost in customer success
- 1+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)
- 1+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services
- 1+ years providing technical support for mobile devices and platforms (iOS, Android)
- Ability to work remotely
Preferred Qualifications:
- A drive to dig into the details of a system or process to solve customer problems
- Proficiency in MS Office, with an emphasis on Excel
- Ability to document technical customer issues into notes that are consumable by other users
- Technical curiosity and excitement to learn new technologies and help customers succeed
- Excellent oral and written communication skills
- Proven success in a fast paced support environment
- Experience using Zendesk CRM
Amazon Interview Questions:
- What’s one thing that you’re good with?
- Tell me about a time when you didn't deliver something on time
- Do you have any previous experience with customer support?
- What would you do in this scenario?
- How would you handle an angry customer?
Aptitude test, verbal test, vocabulary, etc. could also be part of the interview.
Benefits:
- Overtime pay at 1.5x base rate
- Employee Discount
- Resources for Living Program
- A supportive team of leaders and peers
- Gain customer service experience and build your resume
- Time Off Options
- 401k
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